Manuals White Papers

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Service Experience: The Next Value Driver for Global Business Services
sponsored by ServiceNow
WHITE PAPER: This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.
Posted: 06 Oct 2023 | Published: 06 Oct 2023

TOPICS:  IT Management
ServiceNow

Elevate the Employee Experience with ESG
sponsored by ServiceNow
WHITE PAPER: Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

The NBA & WNBA manage complexity associated with the 2020 season
sponsored by ServiceNow
WHITE PAPER: This paper explains how the NBA & WNBA were able to create and integrate nine customized workflows to screen, track, and grant tiered access for all the players and staff with the help of ServiceNow.
Posted: 02 Jun 2021 | Published: 02 Jun 2021

TOPICS:  IT Management
ServiceNow

The Top 3 IT Pains of the New Reality and How to Solve Them
sponsored by ServiceNow
WHITE PAPER: Read this paper to learn what the top three pains are for IT leaders who are trying to adapt their organization to the state of the world and find the answers to these pains to allow for a successful IT transformation.
Posted: 10 Nov 2020 | Published: 10 Nov 2020

TOPICS:  IT Management
ServiceNow

The Holistic Identity Security Maturity Model
sponsored by CyberArk
WHITE PAPER: Understanding where your organization stands in the Identity Security Maturity Model can help you identify gaps and plan for improvement in your Identity Security strategy. Read this paper to learn more and find your place in the model.
Posted: 24 Mar 2023 | Published: 24 Mar 2023

TOPICS:  IT Management
CyberArk

Forrester TEI Report on BigQuery and Looker - English (US)
sponsored by Google Cloud
WHITE PAPER: Learn about the cost savings and business benefits enabled by BigQuery and Looker.
Posted: 09 Jun 2023 | Published: 09 Jun 2023

TOPICS:  IT Management
Google Cloud

2021 Vendor Showdown: IT Service Management Providers
sponsored by ServiceNow
WHITE PAPER: Read this paper for Gartner's profile of vendors in the Enterprise ITSM tool market and find out why Gartner named ServiceNow a Leader 7 years in a row.
Posted: 08 Jul 2022 | Published: 08 Jul 2022

TOPICS:  IT Management
ServiceNow

Three Technologies that Make HDD Magic
sponsored by Western Digital
WHITE PAPER: Read this paper to learn what three technologies are currently used in Western Digital's HDDs that make it possible to increase storage capacity to 18 terabytes and 20 terabytes in a 1 inch casing.
Posted: 28 Oct 2020 | Published: 28 Oct 2020

TOPICS:  IT Management
Western Digital

Reinventing Work: New Imperatives for the Future of Working
sponsored by Slack
WHITE PAPER: Learn how to find what has worked for your workforce over the past year and what hasn't in order to find the way forward to improve the way you work.
Posted: 19 Jan 2022 | Published: 19 Jul 2021

TOPICS:  IT Management
Slack

Cisco Workload Optimization Manager
sponsored by Cisco
WHITE PAPER: Learn how Cisco® Workload Optimization Manager can drive continuous health in dynamic data center environments, whether on-premises or in a public cloud freeing your teams to focus on what matters most to the business.
Posted: 20 Oct 2020 | Published: 20 Oct 2020

TOPICS:  IT Management
Cisco