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Today's customers have more control of the conversation than ever before -- and your contact center must be equipped to deliver seamless interactions across a variety of channels, lest your customers take their business somewhere else. To do this, you need a comprehensive platform that enables anywhere, anytime service.
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This white paper highlights a cloud security management solution that offers visibility into who is accessing encrypted data in your environments, enabling you to ensure data security and regulatory compliance.
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This resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs.
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The right people, strategy, and processes are critical for a top-notch customer-driven marketing strategy -- but so is the right technology. If you're considering new tools to increase your marketing prowess, turn to this guide to implementing technology that will help improve your marketing outcomes.
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This brief video cuts through some of the confusion surrounding SDS and tells you what to look for – and what to avoid – when choosing an SDS product.
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This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options.
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Applications, mobile devices, cloud computing, and web APIs unlock tremendous business opportunities—however, they also open your systems up to a broader set of unknown users. In this resource, you'll learn the basics of securing your web applications from the OWASP Top 10.
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This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more.
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This paper explores how leveraging data from disparate systems will give software testing teams the unique opportunity to become the hub of organizational quality. Uncover 5 best practices that will help expose critical issues, enable Agile development, create a more holistic view of the software development lifecycle, and more.
